RESERVATIONS / PAYMENT:
Please make reservations at least 10 - 14 days in advance.
Requests without this advanced notice may be charged an
additional $25.00 on their invoice.
NEW CLIENTS: Payment for services is due at the initial
“Meet & Greet”. The Meet & Greet is free and will take
EXISTING CLIENTS: Payment for subsequent service is
due on the first day of services (you can pay online via secure
bank transfer or leave a check or cash).
Reservations are not confirmed until you receive a confirmation
via email and an invoice from The Extended Leash.
The Extended Leash does not issue refunds. We do, however,
offer CREDITS, good for one year, if you have already paid
your invoice in full online prior to cancelation.
For those that have not yet paid their invoice but need to cancel,
a cancelation fee may be due, subject to The Extended Leash's
discretion, The fees are as follows (cancelations during peak holiday
times, will be subject to cancelation fees):
Cancel 0-7 days in advance of starting date: 75% of invoice may be due
Cancel 8-13 days in advance of starting date: 50% of invoice may be due
Cancel 14+ days in advance of starting date: 25% of invoice may be due
Cancel on starting date: No Credit for paid invoices, 100% of invoice will be due
(especially during peak holiday times)
Cancellations for dog walking must be made at least 12 hours prior to the scheduled dog
walk. Less than 12 hours notice the client may be charged in full for the canceled walk. If
the dog walk is being canceled due to a valid reason (family emergency, death in the family,
serious medical emergency, etc.), the client will not be charged for the dog walk.
No refunds for “early returns” on vacation sits, but credit will be applied of the unused
portion, good for six months.
The Extended Leash realizes that sometimes things happen, and plans need to be changed.
However, once we've blocked off time for your pet, chances are we've had to turn away other
clients. The Extended Leash has tried to be fair when it comes to these policies.
EMERGENCY (pet owner):
If you need to be out of town for longer than expected, we require a phone call to confirm
unscheduled visits. We are very accommodating with extensions; however, to avoid the
possibility of a missed message, The Extended Leash needs direct communication with the
When you arrive home, call, email or text your pet sitter as soon as you arrive home.
This is required so we know you have arrived safely home and your pets are safe.
The Extended Leash is available and happy to visit your pet as often as needed to ensure
your pets get the love and attention that they need to thrive. At a minimum, we
recommend one daily visit for all cats and two daily visits for indoor dogs that do not have
The length of the dog walk may be shorter due to inclement weather (lightning, heavy
rain, high winds, etc.) but the length of the visit will be the same.
HOUSEHOLD / PET SUPPLIES:
We prefer that our clients leave enough pet supplies (i.e. food, litter, treats, cleaning
supplies), however, we don’t mind “running to the store” if you don’t mind the additional
charge for cost, time, and mileage.